Return window
You may request a return within 40 days after delivery. We accept new, lightly used and defective items, including items with product-quality problems. Both change-of-mind returns and returns for product problems are accepted within this window.
How to request a return
Email [email protected] with your order number, the items you want to return and the reason. Please contact us before mailing anything. Customer service will provide the return mailing address and instructions.
Who pays return postage
For a change-of-mind return, the customer pays return shipping. If the return is due to a product problem, BOIO pays return shipping. Contact customer service to arrange the appropriate return process.
Refunds
After we receive your return, we arrange the refund within 7 business days. Refunds go back to the original payment method. Your payment provider may determine when the credit appears in your account.
Exchanges
Exchanges are accepted. Contact customer service for the mailing address. Once the original item has been sent back, we arrange the replacement shipment.
Order changes
For an order-change or cancellation request, email [email protected] with your order number. Once an order has shipped, use the return process rather than refusing or redirecting the parcel.